At Peon Book, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our Returns and Refunds Policy carefully to understand your rights and the process.
1. Eligibility for Returns
Products can be returned if they meet the following conditions:
• The return request is made within [insert time period, e.g., 7 days] of delivery.
• The product is unused, in its original packaging, and in the same condition as delivered.
• Perishable items such as fresh produce must be returned within [insert time period, e.g., 24 hours] if they are defective or not as described.
2. Non-Returnable Items
The following products are not eligible for returns:
• Opened or used perishable goods.
• Items marked as non-returnable on the product page.
• Products with missing or damaged original packaging, tags, or accessories.
• Gift cards or promotional vouchers.
3. How to Request a Return
To initiate a return:
• Contact our customer support team via email at support@peonbook.com or call +91 6238 300 830.
• Provide your order details, a description of the issue, and supporting photos if applicable.
• Our team will review your request and provide further instructions.
4. Refund Process
Refunds are processed based on the following conditions:
• Payment Method: Refunds will be made to the original payment method used during the purchase.
• Processing Time: Refunds typically take [insert time, e.g., 5-7 business days] to reflect in your account after approval.
• Shipping Charges: Shipping fees are non-refundable unless the return is due to a mistake on our part, such as a damaged or incorrect product.
5. Exchange Policy
Exchanges are subject to product availability. If you wish to replace an item, please follow the same steps as initiating a return.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
• Notify us within [insert time, e.g., 24 hours] of delivery.
• We will arrange a replacement or refund at no additional cost.
7. Order Cancellation
• Orders can be canceled before they are shipped.
• Refunds for canceled orders will be processed within [insert time, e.g., 2-3 business days].
8. Contact Us for Assistance
If you have any questions or need help with a return or refund, contact us:
Email: support@peonbook.com
Phone: +91 6238 300 830
We appreciate your trust in Peon Book and are committed to resolving your concerns promptly and efficiently.